Contact & help

We're here for you personally

Have a question about your order, want to change your engraving or need help choosing a gift? Just write to us – behind Papasplatz is a small team from our workshop in Hamm, and every message is answered by a real person.

Response time: usually the same day, within 24 hours at the latest (Mon–Fri).
Email: info@papasplatz.de

Want to change your engraving? Please get in touch as soon as possible with your order number. We usually make your piece the next working day – after that, changes are no longer possible.

You might find your answer faster here:

• Where is my package? – Track your shipment
• Which size fits? – Size finder
• Bracelet doesn't fit? – Book a resizing