Your personalized product will be shipped directly to you - and will usually arrive at your home within 7-9 working days.

According to DHL, it can take up to 48 hours for the shipment status to be updated. This is quite normal, especially for orders that are shipped on Mondays; they are usually delivered on Wednesday. If the status has not changed by then, please contact our customer service.

We ship all our orders exclusively with DHL so that your delivery arrives quickly, reliably and safely.

Yes, as soon as your order has been dispatched by us, you will receive an e-mail from us with a tracking number and a tracking link.

If you have a new address, please inform us of the new address as soon as possible so that we can change the shipping address before dispatch.

If we have already dispatched the goods, the change is unfortunately no longer possible.

Of course, we are also happy to deliver your order to a DHL packing station within Germany. So you can pick up your parcel flexibly and contactless - whenever it suits you best.

We do not currently offer separate express shipping, as we already use one of the fastest shipping solutions with DHL Warenpost. As a rule, your parcel will reach you within 1-3 working days.

Up to 10 characters can usually be engraved per bead or ring. The live preview in the product configurator shows you the result even before purchase, so you avoid typos or overly long texts.

Yes. In our live preview you can see in real time what your bracelet will look like. That way you can calmly try out names, dates and emojis until everything fits.

With us, you can pay conveniently and securely using:

• PayPal
• Klarna invoice (after a successful credit check)
• Klarna instalments
• credit and debit cards (Visa, Mastercard, American Express)
• Sofort / Klarna
• Apple Pay and Google Pay
• EPS transfer (Austria)

All payments are processed encrypted via PayPal or Shopify Payments. We never see your payment details at any point.

Yes, on request we're happy to send you an invoice by email or by post. Please contact our customer support at Info@papasplatz.de

No, we unfortunately don't currently offer separate express shipping, because shipping with DHL Warenpost (1-3 working days incl. production and personalisation) is already very fast.

Of course. Business orders are very welcome, especially around Father's Day and Christmas. At checkout, simply enter your company address and your VAT ID; you'll then receive the invoice by email. For larger orders of 10 bracelets or more, contact us directly at info@papasplatz.de and we'll advise you individually.

Yes, you can still change your personalisation until 23:59 on the day of your order, just visit your order confirmation page or send us an email.

However, please note that we will have already personalised your product the following day and can only change the engraving in exceptional circumstances.

Orders can be cancelled on the same day until 11:59 p.m. After that time, a cancellation is unfortunately no longer possible, as we are already starting with the personalisation. Products without personalisation are of course excluded from this until the final dispatch.

Due to personalization, returns are unfortunately not possible. Items without personalization can be returned within 14 days of receipt.

With the help of our size finder, a size will be recommended to you. Our size guide only serves as an orientation, of course it is your personal feeling that is decisive for optimal wearing comfort.

You have the choice between:

- PayPal

- Klarna purchase on account

- Credit card

- Instant transfer

- Apple Pay

- Google Pay

Yes, within Germany we also deliver to any DHL Packstation. At checkout, please enter the corresponding Packstation address along with your Postnummer.

That's annoying, but unfortunately it does happen occasionally. Please go through these steps:

1. Check your mailbox, your front door, and whether a note for a parcel shop or Packstation was left.
2. Ask your neighbours directly — DHL couriers sometimes leave parcels with them.

If after 24 hours you still can't find it, email us at info@papasplatz.de. Together with DHL we'll then open an investigation order.

Our jewelry is made in Germany - more precisely in our manufactory in Hamm (NRW). Every piece of jewelry is created there with great care, high-quality craftsmanship and an eye for detail. This is how we ensure that you receive a product that impresses with its quality and workmanship.

Yes, we use genuine natural leather for our bracelets and pay special attention to the texture as well as the quality of the material.

We use 316L stainless steel for our jewellery. This material is characterised by its durability and water resistance. In addition, 316L stainless steel is hypoallergenic and can be worn and given away safely.

The best way to reach us is by e-mail: Info@Papasplatz.de

We are an owner-managed company based in Krefeld. Our workshop is located in the beautiful Hamm directly at the harbour.
Address of company headquarters:

JF Handel GmbH
Weyerhofstraße 68, Gebäude E49
47803 Krefeld
Germany

Unfortunately, we do not currently offer telephone support. Please contact us by email or via our social media channels.

The actual adjustment in our workshop takes about 6 to 7 working days after your bracelet arrives. On top of that, there are 1 to 3 working days each way for shipping to us and back to you. In total, you should expect about 2 weeks until your adjusted bracelet is back with you.During seasonal peaks such as before Father's Day or Christmas, the adjustment may take a few additional working days. We process all adjustments in order of receipt and unfortunately cannot offer priority handling.This is how you can track the status of your adjustment:

1. You can track the parcel on its way to us via the tracking number on your return receipt.
2. Once the bracelet has arrived and been adjusted, we'll send it back to you with a new DHL tracking number.
3. You'll receive this new tracking number automatically by email.

If you haven't heard from us for more than 3 weeks, feel free to contact us at info@papasplatz.de with your order number. We'll then look into it specifically.

1. Write to us within 30 days of delivery at info@papasplatz.de with your order number and the reason for the return.
2. You will receive all further instructions from us for the return shipment.
3. Once the bracelet has arrived at our manufactory in Hamm, we will either refund the purchase price or send you a replacement, as you prefer.

Please pack the bracelet securely and ideally use an insured shipping option.

Our bracelets are made for daily wearing comfort and will last many years with proper care. If your bracelet should nevertheless show premature defects, for example a faulty clasp or a leather break within the first year, please contact us at info@papasplatz.de.

Ideally, send us a few photos of the bracelet and a brief description. We assess each case individually and, within the scope of our warranty, find a fair solution for you.

Yes, absolutely. Whether it's a new family member, a pet or a special day, you can extend your bracelet with additional engraved beads or rings at any time. You can find our extensions at this link

Papasplatz is an owner-managed family business based in Krefeld (North Rhine-Westphalia). Our manufactory is located in Hamm, right by the harbour. There, every bracelet is crafted by hand with great care and a deep love of detail.

We do what we do out of passion. Our goal is to bring you and your loved ones a special joy through personalized pieces of jewellery.

The fastest way to reach us is by email at info@papasplatz.de or via our chat on papasplatz.de. We generally reply within 24 hours on working days; during seasonal peaks (Father's Day, Christmas) it may occasionally take a little longer.

We're a small, craft-focused team and prefer to invest our time in careful production and personal, written replies. By email we can look at every case in peace, review photos and offer you a clear, well-founded solution. In our view, that's the better service.

Yes, our shop runs on Shopify and is fully SSL-encrypted. All payment data is processed exclusively through certified payment providers (PayPal, Klarna, Stripe via Shopify Payments); at no time do we see your payment data. We handle your personal data with care and in compliance with the GDPR. You can find the details in our privacy policy.

JF Handel GmbH, Weyerhofstraße 68 / Building E49, 47803 Krefeld, Germany

Please do not send returns or size adjustments to this address. The correct manufactory address for returns is:

Papasplatz, Hafenstraße 20, 59067 Hamm, Germany